TERMS & CONDITIONS

1. Acceptance of Terms

Welcome to the website of Amy Flores, Licensed Clinical Social Worker (LCSW). By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using the website.

These Terms & Conditions apply to all visitors, prospective clients, and users of this website.

 

2. About Our Practice

Amy Flores, LCSW, provides online mental health and psychotherapy services for individuals, couples, and families, subject to clinical appropriateness and applicable licensing requirements.

Amy Flores holds the following professional licenses:

• Florida: Licensed Clinical Social Worker (LCSW), License No. SW 26970.

• California: Licensed Clinical Social Worker (LCSW), License No. 61927.

Psychotherapy services are provided only when the client is physically located in a jurisdiction where the therapist is legally authorized to practice.

 

3. No Therapist-Client Relationship Through Website Use

Visiting this website, reading its content, subscribing to communications, or submitting a general contact form does not establish a therapist-client relationship.

A professional therapeutic relationship is established only after the appropriate intake process, clinical assessment, informed consent, and formal acceptance for services.

Please do not submit sensitive medical, psychological, or personal information through general website contact forms or unsecured email.

 

4. No Emergency or Crisis Services

This website and its communication channels are not intended for emergency mental health situations.

Amy Flores does not provide emergency response services through this website, email, or general contact forms.

If you are experiencing a mental health emergency, are at risk of harming yourself or someone else, or need immediate assistance:

• Call 911 in the United States for immediate danger.

• Call or text 988 to reach the Suicide & Crisis Lifeline.

• Visit the nearest emergency department.

Do not wait for a response from this website or an email communication during an emergency.

 

5. Online Therapy and Telehealth Services

Therapy services may be provided through secure online video platforms, subject to clinical suitability and applicable state laws.

By using telehealth services, clients acknowledge that:

• They must be physically located in a state where Amy Flores is authorized to provide services during each session.

• They must provide accurate information about their current physical location and emergency contact information.

• Telehealth may involve technological interruptions, connectivity issues, and limitations compared with in-person treatment.

• Confidentiality and privacy depend partly on the security of the technology and the client's environment.

• Telehealth services require separate informed consent and clinical documentation.

Participation in telehealth is subject to applicable state regulations and the therapist's professional judgment.

 

6. Website Content and Educational Disclaimer

The information provided on this website, including articles, resources, downloadable materials, blog posts, and other educational content, is intended for general informational and educational purposes only.

It does not constitute:

• Individualized psychological or psychiatric advice.

• A mental health diagnosis.

• A treatment recommendation.

• A substitute for professional therapy or medical care.

Reading or using website resources does not create a therapeutic relationship or guarantee any particular mental health outcome.

 

7. Individual, Couples, and Family Therapy

Therapeutic services are tailored to individual circumstances and clinical needs.

The availability and suitability of individual, couples, or family therapy are determined through the intake and assessment process.

Couples and family therapy may involve additional confidentiality considerations, including the therapist's applicable policies regarding information shared by individual participants.

Specific confidentiality arrangements will be explained in the applicable informed consent and treatment agreements.

 

8. Appointments, Fees, Cancellations, and Payments

Appointments, fees, payment methods, cancellation requirements, and any applicable refund policies are communicated separately during the intake and onboarding process.

Clients are responsible for reviewing and accepting the applicable financial policies before beginning treatment.

Any cancellation fees, payment obligations, or refund restrictions will be disclosed in the relevant service agreement and will be subject to applicable consumer protection laws.

Note: The current practice fees, accepted insurance arrangements, and cancellation policy should be published or provided to clients before these provisions are enforced.

 

9. Privacy and Confidentiality

Amy Flores respects the privacy and confidentiality of individuals who visit this website and those who receive professional services.

Personal information collected through the website will be handled according to the applicable Privacy Policy and relevant federal and state privacy requirements.

Where applicable, protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.

Please note that website privacy practices and clinical confidentiality obligations are not identical. Clinical records and communications are subject to separate professional and legal requirements.

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For more information, please review the website's Privacy Policy and, when applicable, Notice of Privacy Practices.

 

10. Intellectual Property and Copyright

All original content on this website, including text, graphics, photographs, branding, logos, downloadable materials, and educational resources, is owned by Amy Flores or used with appropriate permission unless otherwise indicated.

The book The Grounded Woman and its associated materials are protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the respective copyright owner.

Personal, non-commercial use of publicly available educational resources is permitted unless otherwise stated.

 

11. External Links and Third-Party Services

This website may contain links to third-party websites, platforms, payment providers, scheduling systems, online bookstores, and other external services.

These services operate independently and are governed by their own terms, privacy policies, and security practices.

Amy Flores is not responsible for the content, availability, privacy practices, or services provided by third-party websites.

Accessing external links is at your own discretion.

 

12. User Responsibilities

By using this website, you agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to its systems or information.

• Interfere with the website's operation or security.

• Copy, reproduce, or distribute protected content without authorization.

• Submit fraudulent, misleading, or malicious information.

• Use website communications to send threatening, abusive, or unlawful material.

Amy Flores reserves the right to restrict access to the website when necessary to protect its security and proper operation.

 

13. Limitation of Liability

To the extent permitted by applicable law, Amy Flores shall not be liable for damages resulting from:

• Temporary website interruptions or technical failures.

• Unauthorized access caused by circumstances beyond reasonable control.

• Reliance on general educational content without individualized professional evaluation.

• The content or services of external websites.

• Inability to access third-party platforms or communication services.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability arising from professional negligence or violations of statutory rights.

 

14. No Guarantee of Therapeutic Outcomes

Mental health treatment is an individualized process. Results vary depending on personal circumstances, clinical needs, participation, and other factors.

Amy Flores does not guarantee specific therapeutic outcomes, improvements, or results from the use of website resources or participation in therapy.

 

15. Accessibility

Amy Flores aims to make this website accessible and usable by visitors with different abilities.

If you experience difficulty accessing any website content or functionality, please contact the practice so reasonable efforts can be made to address the issue.

 

16. Governing Law and Jurisdiction

These Terms & Conditions are subject to applicable federal laws of the United States and the laws and regulations of the state relevant to the services being provided.

Florida and California laws may apply depending on the client's location, the nature of the services, and the applicable legal requirements.

Nothing in these terms is intended to waive any rights or protections that cannot legally be waived under applicable federal or state law.

 

17. Changes to These Terms

Amy Flores reserves the right to update or modify these Terms & Conditions when necessary to reflect changes in the website, professional services, or applicable legal requirements.

The updated version will be published on this website with a revised effective date.

Continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.

 

18. Contact Information

For questions regarding these Terms & Conditions, please contact:

Amy Flores, LCSW
Email: amyfloreslcsw@gmail.com
Website: amyflorespsychotherapy.com.
Professional Licenses:
Florida LCSW – SW 26970
California LCSW – 61927